Returns & Refunds

We want you to feel good about every batch. This policy explains how returns and refunds work for purchases from Herbal Roots. By ordering, you agree to this policy.

1. Overview

Because many products are small-batch, perishable, or for personal wellness use, we limit returns of opened items for health and safety reasons. Unopened products in original condition may be returnable within the window below.

2. Return window

• Unopened products: You may request a return within 14 days of delivery for a refund of the product price (shipping is generally non-refundable unless we made an error).
• Opened products: Not eligible for return for change of mind. If a product appears defective or unsafe, contact us immediately with photos and order details.
• Final sale / clearance: Marked final-sale items cannot be returned unless required by law.

3. Condition requirements

To be eligible, items must be:

• Unused and unopened (seals intact where applicable).
• In original packaging with labels intact.
• Accompanied by proof of purchase (order number / receipt).

4. How to start a return

• Email us within the return window with your order number, item(s), and reason for return.
• Wait for a return authorization and instructions before shipping anything back.
• You are responsible for return shipping costs unless we sent the wrong item or a defective product.
• We recommend a trackable method; we are not responsible for returns lost in transit until we receive them.

5. Damaged, incorrect, or missing items

If your package arrives damaged, incomplete, or with the wrong item, contact us within 7 days of delivery and include clear photos of the packaging and product. We will arrange a replacement or refund at our discretion.

6. Refunds

• Approved refunds are issued to the original payment method after we inspect the return (typically within 5–10 business days of receipt; card networks may take longer to post).
• Original shipping charges are refunded only if we made an error.
• If checkout is not yet enabled on the site and you paid another way, we will refund using the method we arrange with you.

7. Exchanges

We may offer an exchange for the same item if stock allows. Otherwise we will process a refund so you can place a new order.

8. Non-returnable items

• Opened consumables (teas, tinctures, capsules, etc.) except for verified defects.
• Gift cards or promotional free items, if offered.
• Items damaged by misuse after delivery.

9. State & federal rights

Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of your state of residence, or under federal law. If a product is unsafe or not as warranted under applicable law, contact us and we will work with you as required.

10. Contact

Returns questions: email us with “Return Request” and your order number. Related policies: Terms of Use · Privacy Policy.